ChipApex Return Period, Conditions and Process Regulations

Return period:

• Returns can be requested within 3 days from the date the buyer receives the goods. For returns due to quality issues, if the local national laws and regulations stipulate a longer period, such local provisions shall prevail. For example, EU countries generally impose a 2-year after-sales warranty obligation, and South Korean users may request returns due to product defects within 3 months of receipt.
• Customized electronic components are not eligible for return, unless otherwise agreed by both parties.

Return conditions:

• The product must be unused and untested, with its original packaging kept intact, and the outer packaging and labels free from damage, ensuring it does not affect secondary sales.
• For full-packaged products, they must meet the minimum packaging quantity requirement. Loose materials, cut leads, and similar items are generally not eligible for return if there are no quality issues.
• It is required to provide supporting documents such as inspection reports from authoritative third-party testing institutions to confirm that the product has quality issues or is inconsistent with the order description, such as incorrect model numbers, substandard parameters, etc.

Circumstances where returns are not accepted:

• If the original packaging of the product and the goods labels are damaged or missing, which affects secondary sales.
• Products that have been used on machines or tested are not eligible for return if it cannot be proven that the failure in machine testing was caused by quality issues.
• The receipt date exceeds the specified return period.
• Unable to provide valid proof of purchase.
• Cases where the buyer has made incorrect or wrong orders due to their own reasons (such as selecting the wrong model, specification, etc.) and fails to meet the above-mentioned return eligibility criteria.

Refund application process:

• The buyer must first submit a written return and refund application through the purchasing platform or by contacting the seller’s customer service, stating the reason for return and providing relevant information such as the order number, product model, and quantity.
• The seller shall review the application within 3 working days upon receipt of it. If the review is approved, the seller shall inform the buyer of information such as the return address and the model of the product to be returned.
• The buyer shall mail the goods, a copy of the product list, a copy of the invoice (if applicable), and other relevant items to the designated address in accordance with the specified requirements.

Refund method:

In principle, the refund shall be processed via the original payment route and returned to the original payment account. For cash-on-delivery transactions, the refund shall be made according to the payee name on the invoice: if the payee name on the invoice is a company, the refund shall be credited to the company’s account; if it is an individual, the refund shall be credited to the payer’s personal bank account.

Refund amount:

If the return is due to product quality issues or inconsistency with the description, the full purchase price will be refunded. If the return is due to the buyer’s own reasons and the product meets the return conditions, the remaining purchase price will be refunded after deducting relevant fees (such as freight, possible depreciation fees, etc.).

• Freight liability：In case of return due to product quality issues or inconsistency with the description, the freight shall be borne by the seller. For returns caused by the buyer’s personal reasons, the freight shall generally be borne by the buyer, unless otherwise specified by the local national laws and regulations.
• Customs clearance obligations and expenses：In principle, the obligations and expenses arising from customs clearance during the return process shall be borne by the seller. If the goods are returned or destroyed due to the seller’s refusal to clear customs or reject the goods, the seller shall be liable for refunding the order amount and all expenses incurred during the return process, including freight, customs clearance fees, etc.

• Application of Law and Dispute Resolution：These return and refund terms shall be governed by the laws of the specific country or region. In the event of a dispute arising between the two parties during the return and refund process, the parties shall first seek to resolve it through friendly negotiation; if the negotiation fails, a lawsuit may be filed with the competent court of the specific country or region with jurisdiction.
• Explanation of Special Cases：If force majeure events (such as natural disasters, epidemics, policy changes, etc.) cause delays or failures in the return and refund process, both parties shall negotiate a solution. The seller shall promptly notify the buyer of the relevant situation. Neither party shall be liable for breach of contract, but both shall actively take measures to reduce losses.
• Updates to the Terms：The seller reserves the right to update these return and refund terms in accordance with changes in laws and regulations or business needs. The updated terms will be published on the seller’s website or the purchasing platform, and shall take effect from one day after the publication. If the buyer does not agree to the updated terms, they may cease using the relevant services before the effective date and apply for return and refund in accordance with the original terms (if eligible). Continuation of the transaction shall be deemed as acceptance of the updated terms.

For any questions regarding refunds and returns, please contact us via the email address: 839314116@qq.com.